Return & Exchange


Returns and Refunds Policy


Thank you for shopping at Hot Craft Hobby.


If you are not entirely satisfied with your purchase, we're here to help.


Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.


To be eligible for a return, please make sure that:

·         The product was purchased in the last 15 days

·         The product is in its original packaging- You have the receipt or proof of purchase


Products that do not meet these criteria will not be considered for return.


Please contact us before you send the product:


By email: info@hotcrafthobby.com

By visiting this page on our website: www.hotcrafthobby.com/contact


Send the product with its original packing and the receipt or proof of purchase, to:


Hot Craft Hobby Co., Ltd. 2H Winner Factory Building, 55 Hung To Road, Kwun Tong, Kowloon, Hong Kong.


Shipping charges


Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hot Craft Hobby.


Damaged items


If you received a damaged product, please notify us immediately for assistance.


Sale items


Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.


Contact us


If you have any questions about our Returns and Refunds Policy, please contact us:


By email: info@hotcrafthobby.com

By visiting this page on our website: www.hotcrafthobby.com/contact